RESEARCH ASSISTANT                                                                                       1992-93
Institute for Health Services Research
School of Public Health, University of Minnesota
Minneapolis, MN
Responsibilities: Assisted the Principal Investigator with an NIMH/HCFA
demonstration project, Utah Medicaid Prepaid Mental Health Plan.

RESEARCH ANALYST/GRANT WRITER                                                           1990-91
ADAPT, Inc.
Tucson, AZ
Responsibilities: Coordinated the research effort in the areas of
substance abuse and mental health; Prepared grant proposals,
policies and procedures, and reports as requested by central administration;
Assisted in designing a new behavioral health service delivery
system for Pima County and prepared the final report.

RESEARCH ASSISTANT II                                                                                    1988
Department of Psychology
University of Arizona
Tucson, AZ
Responsibilities: Coordinated research and fiscal activities in the
Amnesia and Cognition Unit.

PIMA COUNTY GOVERNMENT                                                                          1988-90
Tucson, AZ

SENIOR SPECIAL STAFF ASSISTANT
Pima Health System
Responsibilities: Reported to the Director; assisted in the
planning, direction, and administration of the department;
conducted research projects as requested by the Director.

ADMINISTRATIVE SERVICES SPECIALIST III
Indigent Health and Eligibility Department
Responsibilities: Fiscal management and control of the
department's operations; prepared and assisted in monitoring the
department's $58.2 million budget; prepared special research reports
as requested by Director.

DEPARTMENT ADMINISTRATOR                                                                     1985-86
Department of Neurology
Medical School, University of Wisconsin
Madison, WI
Responsibilities: grant administration; personnel management;
university accounting and budgeting; space management; financial planning.

CLINICAL SOCIAL WORKER                                                                               1981
Mayo Clinic
Rochester, MN
Responsibilities: provided clinical social work services to Neuro-Oncology,
Hematology and to the newly developed Bone Marrow Transplant Program.

STOUGHTON HOSPITAL                                                                                       1978-81
Stoughton, WI

DIRECTOR OF SOCIAL SERVICES                                                                     1978-81
Responsibilities: created and managed the hospital's first social services
department; developed and implemented the hospital's Employee
Assistance Program; provided clinical social work services to hospitalized
patients; served on the hospital's risk management committee.

CHEMICAL DEPENDENCY COUNSELOR                                                         1978
Responsibilities: provided counseling services to chemically dependent
patients and families.

"Industrial Relations in the United States" Graduate School of Management, Macquarie University
North Ryde, New South Wales, Australia, August 6, 1986

"A 'New' Way of Providing Mental Health Services: Managing Care"
Department of Psychology Clinical Brown Bag, Yale University, New Haven, CT
December 7, 1995

"Managed Care Carve-Outs: Mental Health and Pharmaceuticals"
Department of Health Policy and Management, College of Public Health
University of South Florida, Tampa, FL, April 22, 1996

"Somatization" (with John Kihlstrom)
Health Sciences and Medical Program
University of California, Berkeley, November 2, 1999

Schacter, D.L., Kihlstrom, J.F., Canter Kihlstrom, L., & Berren, M.B. (1989). Autobiographical Memory in a Case of Multiple Personality Disorder. Journal of Abnormal Psychology. Vol. 98, 508-514.

Canter Kihlstrom, L. (1997). The Characteristics and Growth of Managed Behavioral Health Care Firms. Health Affairs. Vol. 16, No. 4, 127-130.

Woody, S.R., & Canter Kihlstrom, L. (1997). Outcomes, Quality, and Cost: Integrating Psychotherapy and Mental Health Services Research. Psychotherapy Research. Vol. 4, 365-381.

Canter Kihlstrom, L. (1998). Managed Care and Medication Compliance: Implications for Chronic Depression. The Journal of Behavioral Services & Research. Vol. 25, 367-376.

Canter Kihlstrom, L. (2001).  Evaluating PBM Information on the Internet:  Customers, Technology, Content, and Criteria.  Managed Care Interface. Vol. 14, No. 5, 64-68.

Kihlstrom, J.F. & Canter Kihlstrom, L. (2001).  Somatization as Illness Behavior.  Advances in Mind-Body Medicine.  Vol. 17, No. 4, 240-243.

Christianson, J.B., Gray, D.Z., Canter Kihlstrom, L., & Speckman, Z.K. (1995). Development of the Utah Prepaid Mental Health Plan. In R.M. Scheffler & L.F. Rossiter (eds.) Advances in Health Economics and Health Services Research, Vol. 15, 117-135. Greenwich, CT: JAI Press, Inc.

Canter Kihlstrom, L. (1998). Managed Behavioral Health Care: A Case for Institutional Theory? In J.J. Kronenfeld (ed.) Research in the Sociology of Health Care, Vol. 15, 35-55. Greenwich, CT: JAI Press, Inc.

Canter Kihlstrom, L. (1998). Mental Health Services Research. In H.S. Friedman (ed.) Encyclopedia of Mental Health, Vol 2, 653-663. San Diego, CA: Academic Press.

Kihlstrom, J.F. & Canter Kihlstrom, L. (1998). Integrating Science and Practice in an Environment of Managed Care. In R. DeRubeis & D. Routh (eds.) The Science of Clinical Psychology: Accomplishments and Future Directions, 281-293. Washington, D.C.: American Psychological Association.

Kihlstrom, J.F. & Canter Kihlstrom, L. (1999). Self, Sickness, Somatization, and Systems of Care. In R.D. Ashmore & R.J. Contrada (eds.) Self, Social Identity, and Physical Health: Interdisciplinary Explorations, 23-42. New York: Oxford University Press.

Gray, D.Z., Christianson, J.B., Canter Kihlstrom, L. & Speckman, Z.K. Development of the Utah Prepaid Mental Health Plan. American Public Health Association annual meeting, San Francisco, CA, October 26, 1993. (Abstract published in conference proceedings.)

Canter Kihlstrom, L., & Marsh, K.F. Identifying Young Adults with Multiple Unexplained Symptoms. American Public Health Association annual meeting, Washington, D.C., November 1, 1994. (Abstract published in conference proceedings.)

Kihlstrom, J.F., & Canter Kihlstrom, L. Five Theses Five! On the Relation Between Science and Practice. American Psychological Association annual meeting, New York, NY, August 11, 1995.

Canter Kihlstrom, L. Managed Mental Health Care Firms: Will They Become the Future? American Public Health Association annual meeting, San Diego, CA, November 1, 1995. (Abstract published in conference proceedings.)

Canter Kihlstrom, L. Managed Care and Mergers in the Prescription Drug Industry. Association for Health Services Research annual meeting, Atlanta, GA, June 9-11, 1996. (Abstract published in conference proceedings.)

Kihlstrom, J.F., & Canter Kihlstrom, L. Integrating Science and Practice in an Environment of Managed Care. Paper presented at a conference, "Clinical Psychology for the Next Century: A Conference Commemorating the 100th Anniversary of Clinical Psychology" at the University of Pennsylvania, Philadelphia, PA, October 25-26, 1996.

Canter Kihlstrom, L. Pharmaceutical Benefit Management Firms: Their Characteristics and Role in Managing Chronic Illnesses. American Public Health Association annual meeting, New York, NY, November 19, 1996. (Abstract published in conference proceedings.)

Kihlstrom, J.F. & Canter Kihlstrom, L. Self, Sickness, Somatization, and Systems of Care. Rutgers Symposium on Self, Social Identity, and Physical Health, New Brunswick, NJ, April 25, 1997.

Canter Kihlstrom, L. The Management of Chronic Illness by PBMs: Compliance is Complex. National Council on Patient Information and Education annual conference, Advancing Prescription Medicine Communication into the 21st Century, Washington, D.C., May 9, 1997. (Abstract published in conference proceedings.)

Canter Kihlstrom, L. The Role of Pharmaceutical Benefit Management (PBM) Firms in Improving Medication Compliance: The Example of Hypertension. Association for Health Services Research annual meeting, Chicago, IL, June 15-16, 1997. (Abstract published in conference proceedings.)

Canter Kihlstrom, L. The Evolution of Professional Pharmacy: PBMs, OBRA-90 and Cognitive Services. Association for Health Services Research annual meeting, Washington, DC, June 22, 1998. (Abstract published in conference proceedings.)

Canter Kihlstrom, L., Marsh, K. & Kihlstrom, J.F. Identifying Individuals At-Risk for Somatization: Comparison of DSM-III-R and DSM IV Criteria. Association for Health Services Research annual meeting, Washington, DC, June 21, 1998. (Abstract published in conference proceedings.)

Kihlstrom, J.F. & Canter Kihlstrom, L. The Living Material of the Field. American Psychological Association annual meeting, as part of a mini convention, Training Psychologists in the 21st Century, sponsored by the Board of Directors of the American Psychological Association, San Francisco, CA, August 14, 1998.

Canter Kihlstrom, L. Disease Management and Pharmaceutical Management: Implications for Mental Health Services. American Psychological Association annual meeting, as part of the symposium sponsored by Division 12, Mental Health Services Research: A New Science for Practice, San Francisco, CA, August 18, 1998.

Canter Kihlstrom, L. Managed Care and Federal Requirements: Pharmacy in the Middle. American Public Health Association annual meeting, Washington, DC, November 16, 1998. (Abstract published in conference proceedings.)

Canter Kihlstrom, L. Evaluating PBM Information on the Internet: Customers, Technology, Content, and Criteria. Association for Health Services Research annual meeting, Los Angeles, California, June 26, 2000. (Abstract published in conference proceedings.)

Breslow, S., & Canter Kihlstrom, L. The Proposed Behavioral Health System for Pima County (AZ) Clients. September 28, 1990. Report funded by ADAPT, Inc.

Christianson, J.B., Canter Kihlstrom, L., & Gray, D.Z. Development of the Utah Medicaid Prepaid Mental Health Plan. October 27, 1992. Report funded by the Health Care Financing Administration, 18-C-90035/5-01.

Gray, D.Z., Conrow, N.T., Canter Kihlstrom, L., & Christianson, J.B. Quality Assurance Activities and Related Structural Characteristics of Utah Community Mental Health Centers. June 30, 1993. Report funded by the Health Care Financing Administration and by the National Institute of Mental Health.

Canter Kihlstrom, L. PBMs on the Internet: How Should We Evaluate Information?

Canter Kihlstrom, L. Managed Care in the Pharmaceutical Industry: Evolution, Organization, and Implications for Chronic Illness.

Canter Kihlstrom, L. Carving Up Healthcare.

Canter Kihlstrom, L. New Consumers and the Changing Organization of Healthcare Delivery

Canter Kihlstrom, L. The Changing Nature of Pharmacy Practice: PBMs, OBRA-90, and Cognitive Services

1973-74 President, Phi Alpha Theta, honorary history society, Illinois State University

1974 Graduated with honors, Illinois State University

1984-85 Recipient of the Vilas Fellowship
Awarded by the Industrial Relations Research Institute, University of Wisconsin, Madison

1991-92 Health Services Research Trainee
Public Health Service, Department of Health and Human Services
Institute for Health Services Research, University of Minnesota, Twin Cities

Institute of Personality and Social Research, Co-Chair of the Colloquium Committee on Health and Behavior, 1998.

Ad Hoc Reviewer, Psychological Science

Ad Hoc Reviewer, Health Affairs

Ad Hoc Reviewer, Journal of Evidence-based Healthcare

2001-Charter Member, American Botanical Council

1995-Present Member, Association for Health Services Research

1992-Present Member, American Public Health Association

1976-82 & Member, National Association of Social Workers
1997-Present

1990 Alumnae, The Grantsmanship Center, Los Angeles, CA

1988-1994 Community Mediator, Community Relations Unit,

Attorney General's Office, State of Arizona

1980-81 Treasurer, Wisconsin Chapter, Society for Hospital Social Work Directors (Affiliated with the American Hospital Association); member, 1979-81